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Digital Transformation Intern: Service Design and Process Mapping

Breda, Netherlands

Do more with the knowledge you’re working hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Through this internship opportunity, you will acquire valuable hands-on skills and foundational experience to become the professional you are meant to be in your chosen field.

At Amgen Breda, medicines are labeled, assembled, stored, and eventually shipped to various countries worldwide. Every day more than 1000 people from 38 different nationalities are working on supply chain processes, manufacturing, marketing, and sales of our medicines and clinical research into new medicines.

LIVE

This could be your everyday.

Amgen’s CPO Digital & Data Strategy department drives digital transformation for Combination Products Operations and the larger Product & Process development organization. As an intern, you’ll study, document, and visualize the Digital team’s service model. This model supports internal business customers by understanding their needs, defining lean business cases, and developing product backlogs. You’ll contribute to building, testing, and rolling out digital capabilities under the scaled agile framework (SAFe).

Responsibilities:

  • Study the digital transformation process within a Fortune 500 company.
  • Assist the Sr Product Manager and product owners of the Next-gen Product Lifecycle Management (NG-PLM) platform.
  • Develop a standardized service design and model for engaging with internal customers during digital transformation initiatives.

Deliverables:

  • Document an end-to-end customer engagement model for the CPO digital and data strategy team.
  • Present the process to internal stakeholders and upper management for feedback.

WIN

What we expect of you

We are looking for students with passion and who are thrilled to help in our mission “to serve patients”.

To be successful as an intern you need the following:

  • Be a pre-final or a final year student, with Master’s studies in Service Design, Industrial Design, Product design, or Design for Interaction (UX/UI)
  • Have proficiency in English (both verbal and written. Dutch is a plus).
  • User-centered design using qualitative research.
  • Co-creation with relevant stakeholders.
  • Sequencing complex service processes into user journey sections.
  • Envisioning tangible service experiences.
  • Holistic design for all touchpoints across user interactions.

THRIVE

What we offer

As we develop treatments that take care of others, we work to care for our teammates’ professional and personal growth and well-being. Therefore, Amgen is recognized as the World's Best Workplace 2021 ©.

  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey.
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act.
  • The opportunity to work within a dynamic and international organization, a monthly internship fee, and able to be part of the Amgen internship program with a New Hire Orientation period, monthly Lunch & Learn sessions, and a Final Poster Session.
  • Focus on vitality with an on-site gym, a vitality program, and a restaurant with healthy food.
  • Flexible work arrangement with days in the office and working from home.
  • The opportunity to apply to temporary or permanent positions within Amgen!

Please take note of the following:

  • To be eligible for this internship, you should currently be enrolled at a (Dutch) University.

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