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Associate Director, Vendor Management

Utrecht, Netherlands

At Genmab, we’re committed to building extra[not]ordinary futures together, by developing antibody products and pioneering, knock-your-socks-off therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people who are caring, candid, and impact-driven to our business, which is innovative and rooted in science, we believe that being proudly unique, determined to be our best, and authentic is essential to fulfilling our purpose.

The Role

In order to further strengthen our vendor and outsourcing activities related to Clinical Trials conduct Genmab is looking for an experienced

Associate Director within Vendor Management

In this new position as Associate Director, Vendor Management, you will be part of the Global Clinical Operations Department reporting to Director Clinical Vendor Relationship Management and accountable for relationship management for the strategic operational activities in relation to Clinical trial execution spanning from early to late development activities. The position can be located in DK, NL or US.

This role has a high visibility within the Genmab Development organization, and it is key that you work across the wider organization and ensure establishment of regular contacts/relationships between cross functional teams as well as with the corresponding vendor functions.


As our new Associate Director, Vendor Management, y ou will be responsible for:

  • Expanding and strengthening the operational oversight and collaboration with preferred and strategic vendors within the Trial management, Biometrics, Imaging areas in close collaboration with Contract Management and the relevant functional areas e.g., Trial Management, Data Management, Programming, Biostatistics, Medical, Precision Medicine etc. to ensure high quality data within strict timelines

  • Building and cultivating strong relationships and trust between key internal stakeholders and external vendors in a matrix organization. It is expected that you moderate and balance interests between internal stakeholders and vendors, and know how to effectively communicate with different stakeholders

  • You might co-chair Partnership Operational Committees (POC) with relevant Heads of Functions (HoFs), ensuring agenda, presentation development etc. to drive an efficient decision-making process and ensure portfolio oversight

  • In accordance with agreed escalation and issue resolution pathways, you will be responsible for addressing issues and perform timely escalation to ensure relevant mitigation strategies are established between the vendor and internal Genmab stakeholders in relation to daily and POC related matters

  • Tracking and ensuring close follow-up until timely resolution

  • Together with relevant HoFs and Contract Management, you will identify and resolve conflicts and ensure project/portfolio level issue resolution and escalation for collaborative decision making at either the operational or senior/executive leadership team level

  • Support management with day-to-day vendor relationships across the functional areas. You will be facilitating operational effectiveness by overseeing and facilitating operational process improvements and lessons learned within the development area and relevant support functions, as well as maintaining and ensuring training of the Partnership Operational Manual together with the Clinical Business Process Managers, HoFs and relevant Subject Matter Experts within development

  • Proactively pulling data across development functions/systems together with the Analytics & Visualization, Contract Management, Legal, Finance and Project Management groups to ensure adequate and timely report generation measuring partnership key performance indicators (KPIs), project/portfolio level metrics, and Key Quality Metrics (KQIs) and trends for vendors

  • Accountable for promoting subsequent use of data to support facilitation of data driven performance insight and improvement opportunities

  • You may also participate in/drive functional development or evaluation of new/improved business/process opportunities


  • A minimum of 5-10 years relevant experience with a similar position with demonstrated significant direct external vendor facing experience from the pharmaceutical industry or a with a vendors alliance management role from a Clinical CRO

  • Relevant experience typically includes vendor management, performance metrics and reporting, issue escalation management and/or process improvement / development

  • Familiarity with clinical drug development operational processes (preferably, in oncology)

  • Experience with outsourced operational services and vendor oversight management in multiple categories of vendors in clinical development and related areas

  • Experience and expertise with customer engagement and service

  • Broad based experience across several of the following aspects of vendor oversight or alliance management: issue management and performance management through metrics (i.e., performance oversight)

  • Track record of successfully managing cross-functional project teams

  • Demonstrated leadership, influence skills and stakeholder management at all levels in a matrix organization, creativity, and the ability to manage complexity

  • Outstanding conflict management skills and authentic communication style

  • Prior knowledge or experience with risk management plans and robust relationship management plans

  • Familiarity with various Regulatory and industry trends on compliance level activity (i.e., ICH GCP E6 R2, etc.)

Moreover you meet the following:

  • Highly organized, proactively planning and clear expectation setting to others

  • Manage change with a positive approach for self, team, and the business. Sees change as an opportunity to improve performance and add value to the business

  • Exhibit ability to look for and champion more efficient and effective methods/processes

  • Demonstrate excellent written and verbal communication skills, negotiation, collaboration, and interpersonal skills

  • Possess good analytical and problem-solving skills

  • Demonstrate ability to prioritize and manage multiple tasks with conflicting deadlines

  • Possess good cultural awareness

  • Maintain team oriented and flexible approach; possess ability to respond quickly to shifting demands and opportunities

  • Prior knowledge or understanding of collaborative problem-solving tools and methods

  • Experience working in fast paced and changing environment

About You

  • You are passionate about our purpose and genuinely care about our mission to transform the lives of patients through innovative cancer treatment
  • You bring rigor and excellence to all that you do. You are a fierce believer in our rooted-in-science approach to problem-solving
  • You are a generous collaborator who can work in teams with diverse backgrounds
  • You are determined to do and be your best and take pride in enabling the best work of others on the team
  • You are not afraid to grapple with the unknown and be innovative
  • You have experience working in a fast-growing, dynamic company (or a strong desire to)
  • You work hard and are not afraid to have a little fun while you do so


Genmab leverages the effectiveness of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are designed as open, community-based spaces that work to connect employees while being immersed in our state-of-the-art laboratories. Whether you’re in one of our collaboratively designed office spaces or working remotely, we thrive on connecting with each other to innovate.

About Genmab

Founded in 1999 in Copenhagen, Denmark, Genmab is an innovative biotech company that has become a leader in antibody biology and innovation. Our product pipeline and next-generation antibody technologies are the result of our strong company culture, a deep passion for innovation, and desire to transform cancer treatment and serious diseases.

When you work with us, you’ll be part of a warm, fun, dynamic community, and team up with some of the best, most authentic individuals in locations around the world, who care deeply and share in a relentless drive to innovate and create transformational medicines. People who are candid, impact-driven, and a little unconventional; who seek out and embrace the opportunity to build new and bold futures within a rapidly growing and innovative biotech company; who bring their full selves to work and show up for each other - rolling up their sleeves to get the job done. This translates into a place where you can be authentically you; are empowered to innovate, build solutions, and execute; feel cared for and supported in growth; and are a critical part of changing the lives of patients around the world through transformative cancer treatment.

Our commitment to diversity, equity, and inclusion

We are committed to fostering workplace diversity at all levels of the company and we believe it is essential for our continued success. No applicant shall be discriminated against or treated unfairly because of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information. Learn more about our commitments on our website .

Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website .

Please note that if you are applying for a position in the Netherlands, Genmab’s policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.

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