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Head of Business Excellence

Amersfoort, Netherlands

Job description

Site Name: Netherlands - Amersfoort
Posted Date: May 28 2024

Job purpose :

  • Managing the team supporting commercial & medical departments (Performance & Selling excellence, CRM systems & Omnichannel deployment, generative AI based customer engagement models & consumer marketing capability acceleration).
  • Omnichannel strategy implementation in collaboration with BU Heads & Medical Director - Oversees the right BST admin support is given within the LOC.
  • Driving the Commercial Governance focus allowing the commercial teams to thrive in their role Implement & embed – together with BUH & Medical Director - the Key Account Management principles in the LOC.
  • Follow-up of SLA’s related to CRM, Third Party Oversight and EFPIA activities and tasks
  • Overseeing and managing performance systems & contacts with Third Parties.
  • Define and support continuous improvement across the whole organization to ensure simplification of processes, ensuring training & roll out of new ways of working.
  • Leading Salesforce incentive process and implementation with BUHs In addition, the role oversees and leads the implementation of the performance system in the LOC as well as support the Business Unit heads to manage the performance across the business from an operational perspective (including Lead the process for strategic and operational brand plan reviews).
  • Lead on strategic projects for the LoC regarding advancing customer engagement, patient insights & healthcare redesign to facilitate future asset launches.

Key responsibilities :

Simplification agenda

  • Lead the Simplification agenda (including process simplification & methodological support) and engage/align teams behind it.
  • Establish and monitor the implementation of new governance rules, RACIs & ways of working.
  • Provide change management support for leaders in the transition period. Influence, inspire, coach and develop relevant stakeholders to enable full alignment with new Ways of Working to create and embed desired culture.

Performance management

  • Align performance management across the LOC, ensuring a strong ‘outside in’ culture on performance tracking and culture
  • Support & monitor current business performance providing business reports/dashboards & competitive insights, tracking progress vs competitors and the NL market
  • Drive & improve LOC Performance Management System with clear & aligned KPIs across the market, supporting the appropriate Performance dialogues (in cooperation with Finance/Commercial/medical).
  • Provide simple, efficient and sustainable solutions for ensuring close strategy execution monitoring  Support the LOC in the preparation & roll out of brand plans, provide feedback & ensure follow up for implementation during the year  Maintain and improve a clear link between strategy & regular performance management.
  • Gemba, support & challenge the LOC to improve their local Performance Management System.
  • Lead sales force incentive target setting in collaboration with the Business Unit Heads & ensure that payment & follow up are performed in due time. Lead collaboration with third party, providing SFI consultancy.
  • In order to optimize commercial resources utilization, manage the allocation of resources to products (Sales Force Allocation) and to HealthCare Professionals (Segmentation & Targeting).
  • Lead the process for strategic and operational brand plan reviews (currently twice a year).

Support to business

  • Lead the ‘buy in’ & implementation of generative AI customer facing models (e.g. MR & MSL Pro).
  • Embed a culture of data driven decision making and insight driven cross functional brand planning.
  • Ensure that ‘best in class’ external & internal practices / lessons learned are shared across the Bus & Medical (where relevant).
  • Act as ADP champion to pro-actively identify business improvement opportunities (e.g. benchmarking, seeking for efficiency improvements, problem solving).
  • Oversee & manage administrative support functions.
  • Implement Commercial Governance in the LOC.

MT member

  • Promotes Inclusion and Diversity culture, and Performance with Purpose.
  • Demonstrate a ‘peer to peer’ support / challenge behavior with BU Heads & CMD.
  • Expected to represent the full organization.
  • Lead sessions in the MT related to role.
  • Proactive engagement in the meetings and the wider organization.
  • Support wellbeing of the organization.
  • Support and challenge the full MT to drive desired outcomes.

Why you?

Basic qualifications:

  • Minimum level of degree: Bachelor degree relevant for a commercial role.

Preferred qualifications:

  • 5 years of experience in pharmaceutical commercial setting.
  • 3 years of project & people management experience incl planning and tracking of activities, milestones, commitments, actions.
  • Strong omnichannel, generative AI & insight generation capability.
  • Experience in a matrixed environment.
  • Expertise in the areas of Project, Portfolio, Performance and Change Management.
  • Result driven and able to motivate or inspire both junior and senior staff.
  • Has a leadership approach that inspires confidence & buy-in.
  • Has a “can do” attitude, helping organization to deliver stretch goals.
  • Demonstrates integrity, strives for excellence in her/his work.
  • Ability to manage and coordinate multiple projects simultaneously.
  • Comfortable and adapt at managing a rapidly changing environment.
  • Adapt organization plans and priorities to address business and operational challenges.
  • Manage and resolve conflicts.
  • Drive & implement improvement in existing processes & engage with different stakeholders to make change happen while having buy in of the stakeholder.


Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

  • Agile and distributed decision-making – using evidence and applying judgement to balance pace, rigour and risk Managing individual and team performance.
  • Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
  • Implementing change initiatives and leading change. Sustaining energy and well-being, building resilience in teams.
  • Continuously looking for opportunities to learn, build skills and share learning both internally and externally.
  • Developing people and building a talent pipeline. Translating strategy into action - a compelling narrative, motivating others, setting objectives and delegation.
  • Building strong relationships and collaboration, managing trusted stakeholder relationships internally and externally.
  • Budgeting and forecasting, commercial and financial acumen.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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Blijf op de hoogte van de laatste farma vacatures


Blijf op de hoogte van de laatste farma vacatures