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Customer Engagement Manager Cardiovascular - North East

Amsterdam, Netherlands


De First Line Sales Manager (FLM) stimuleert de verkoopprestaties door leiding te geven aan een divers commercieel team en samen te werken met belangrijke belanghebbenden om op maat gemaakte klantervaringen te stimuleren en waarde te leveren. Ze werven, ontwikkelen, behouden en coachen individuen om met succes strategische en commerciële doelstellingen te realiseren. Ze zorgen voor een cultuur van hoge prestaties en verantwoordelijkheid die het team inspireert en motiveert om klantgerichte merkstrategie en -tactieken op een conforme en ethische manier uit te voeren De FLM leidt, voert uit en volgt de merkstrategie en -tactieken in hun regio's op, waarbij veldinzichten worden gedeeld om klant-, betrokkenheid en prestaties te stimuleren.

About the Role

Location: Field based role – North-East of Netherlands

About the Role: As Customer Engagement Manager, you will be responsible for key account management aligned with the Squad targets. You will also handle the business relationship and activities with key accounts to develop and extend the relationship and acquire the sales targets. Developing deep understanding of customer challenges with respect to patients and identifying mutual beneficial solutions for both Novartis and customers that improve patient care within the disease area of heart failure is an important part of your job.

Key responsibilities:

Your responsibilities include, but are not limited to:

  • Being responsible for driving sales, promotion and development in the designated accounts to reach commercial goals aligned with cross-functional Therapeutic Area Squad Team.

  • Deliver the Account plans and required financial results for assigned Accounts; work optimally and align with colleagues in other functions on account objectives and implement.

  • Lead the preparation of strategies and individual tactical plans and to give strategic feedback in terms of analysis, future potential and key programs required for the accounts.

  • Guide initiatives to target and develop account.

  • Analyze market situation including competitive intelligence activities on key accounts and key competitors.

  • Supply to the mapping of customers, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.

  • Establish and develop long-term relationships with key customers. Acquire a detailed understanding of key customer needs and requirements. Expand the relationships with existing customers by continuously proposing solutions linked to the priority of the therap.

  • Account plan development and execution and knowledge of product/disease states, customer segments, and healthcare environment and regulations.

  • Communicate customer insights and Account-related activities to internal customers and engage with them to pursue business opportunities within assigned Accounts.

Essential Requirements:

  • English and Dutch on a proficient level

  • Masters’ degree, preferably in healthcare science/business administration.

  • At least 3 years of previous experience in a similar role (ideally in Cardiovascular area) in Healthcare or Pharma or related business

  • Project management skills

  • Market Knowledge and Network will be considered a plus

Why Novartis? : Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here:

You will receive: Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, 27 days annual leave, Flexible working arrangements, subsidized dining facilities, Employee recognition scheme, learning and development opportunities .

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: (link is external)

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: (link is external)

Blijf op de hoogte van de laatste farma vacatures


Blijf op de hoogte van de laatste farma vacatures