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Network Account Manager Specialty Care Inflammation & Immunology

Capelle aan den IJssel, Netherlands

Do you want to be part of an international, innovative, world-class pharmaceutical company? Of an organization committed to putting patients first? Pfizer has always evolved with the changing needs of the people who rely on us to create a healthier world. Guided by our four values: Courage, Joy, Equity and Excellence, our breakthrough culture lends itself to our dedication to transforming millions of lives.

Network Account Manager Specialty Care Inflammation & Immunology

Location: Netherlands - Capelle Ad Ijssel

About the role

The Network Account Manager ( NAM) Specialty Care is responsible to strategically position Pfizer, and Immunology and Immunology brands, regionally as a partner who accelerates the transition to a patient-centered, sustainable healthcare system. The NAM Specialty Care designs and implements account plans for the assigned (strategic) accounts, reflecting 1-3-year business objectives ensuring access for patients to the product portfolio.

The NAM Specialty Care is responsible for demand generation based on an understanding of the needs of the account, and the ability to service (detailing) and connect account level customers to meet agreed business objectives. ​

Furthermore the NAM-Specialty Care focuses on uncovering unmet needs, enabling Networks and partnering on promotional meetings

Main responsibilities

  • Segmentation and Targeting Customers, incl. decision making / influencing network​s for recently introduced brands and indications

  • Detailing of assigned Products to the prescribers, based on customer and product lifecycle needs.

  • Connect and communicate multiple insights from various stakeholders to develop an account plan of action​. This insights will be shared with the CBLs and other relevant colleagues.

  • Disseminate information via multi- and omnichannel communication in the customer target group via the customer preferred channel​

  • Ensure customer service and support by engaging with customers through both in-person and virtual interactions

  • Ensure objectives of the accounts are met. Problem-solve complex account/ institution challenges.

  • Pro-actively engages with strategically positioned stakeholders within Specialty Care and other relevant stakeholders to build smart coalitions around a therapeutic / value proposition.

  • The NAM thinks beyond customer demands and needs and is a trusted advisor within the accounts.​

  • Respond to customer requests by connecting with cross functional team to provide responses and input.​

  • Arrange meetings to support communication and education related to our disease areas​ and brands

  • Bring customers together to progress areas of mutual interest related to our therapy areas (eg to establish and optimize cross-sectoral and cross-specialty referral structures)

  • Comply and adhere to legal and financial policies, relevant procedures and agreed timelines of the organisation.

About you

  • Bachelor’s degree in life sciences and 7+ years of relevant Sales experience in the pharmaceutical industry (preferably as Account Manager) with existing customer network

  • or master's degree in life sciences and 6 years of relevant Specialty Care sales experience in the pharmaceutical industry with existing customer network

  • Driving license

  • Fluent in the Dutch language and good working language in English

  • Analytical skills and ability to understand the effects of the external environment on the fundamental drivers of the strategic accounts and their implications on our business; knowledge of healthcare environment and specifically with regards to relevant products  and accounts;

  • Ability to challenge and discuss (un)conventional business solutions with internal and external stakeholders with the aim to establish added value creation and a patient-centered sustainable healthcare environment;

  • Ability to build and maintain account relationships and excellent insight regarding the Decision Making Unit  and the overarching networks impacting these accounts;

  • Ability to transfer from transactional to strategic relationships with shared objectives;

  • Ability to communicate effectively and influence stakeholders. Strong written, verbal and interpersonal communication and listening skills.

  • Result driven and strong drive for commercial results

  • Ability to perform and prioritize effectively in stressful circumstances and request timely assistance when required;

  • Team player and Leadership without authority - Capability to ensure colleagues are actively contributing to the account objectives;

  • Ability to set-up and implement the strategic (key) account planning according to the milestones.

Other Information

  • Field based

  • Capelle a/d IJssel as primary office location for cross-functional and country leadership team

What do we offer?

Innovative company Pfizer has a pipeline full of innovative medicines for a variety of conditions. As a Pfizer colleague, you'll have the opportunity to maximize the impact of medicines for patients in a variety of ways. In short, you make a real difference.

Development opportunities We are always looking for top talent. We believe you will never stop learning and there will always be a new opportunity for your development. That is why we have broad opportunities in the Belux organization. There are regular opportunities for training or to gain experience in a different field or even advancement to an international position.

A culture where you can be yourself We are a large, international organization with people from all over the world. At Pfizer everyone should be able to be themselves, that's what we strive for and live by.

Work/life balance At Pfizer, we know that if you really want to make an impact on people's lives, it's important that your people are at their best. That's why we offer our colleagues good working conditions, such as an appropriate salary and opportunities to work from home. Working a lot of overtime is not the norm for us. We also believe that work and having fun should go hand in hand. That's why, for example, you can participate in all kinds of activities outside of work.

Are you interested?

Do you know enough and have you decided to respond? We are curious about you and invite you to submit your application via the apply button below. You don't have to worry about a deadline to respond. We keep looking until we have found the right candidate for this position.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

We kindly ask you to provide your application documents in English!

#LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Pfizer's aim is to provide equality of opportunity in the recruitment process by avoiding any bias or potential discrimination on any grounds including (but not limited to): sex, age, race, religion or belief, sexual orientation or disability. At Pfizer we are creating an organization and promoting a culture that respects each individual's unique character and life experiences and reflects the diversity of our society, customers and markets. We will achieve this through fostering and sustaining an environment in which every colleague feels valued and supported.

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