Customer service representative

JOB DESCRIPTION:

MAIN PURPOSE OF ROLE

Individual contributor with comprehensive knowledge in the specific area.

Ability to execute highly complex or specialised work.

Knowledge acquired from several years of experience or specialist training in particular area.

Works independently, applies standards yet adapts precedent and may make departures from established processes to resolve problems.

Packages, labels, assembles, and ships clinical supplies used in clinical trials in compliance with good manufacturing practices (GMP) regulations.

MAIN RESPONSIBILITIES

•Responsible to in-coming and out-going order processing and documentation, including generating delivery/shipping documents.

•Liaise with internal and external transport companies/departments for timely in-coming/ out-going shipments.

•Ensure prompt and accurate declaration of permits and prompt delivery and clearance of shipments.

•Investigate and action all non-conformance and recommend corrective actions.

•Responsible for records maintenance, protocol evaluation, coding of samples, and storage of approved materials.

•Maintains batch records and clinical supplies database.

•May have responsibility for manufacture of the active ingredients and dosage forms for clinical supplies.

QUALIFICATIONS

Education

High School Diploma / GED

Experience/Background

Experience

Minimum 1 year

Note: This job description is not to be considered an exhaustive statement of duties, responsibilities or requirements and does not limit the assignment of additional duties for this role.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Supply Chain

DIVISION:

AVD Vascular

LOCATION:

Netherlands > Heerlen : Argonstraat 1

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable