About Astellas:
At Astellas we are making treatments that matter to people.
We are tackling the toughest health challenges putting the patient at the heart of every move we make.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We have developed ground-breaking, innovative medicines in immunology, oncology and urology. Our medicines are extending and saving the lives of cancer patients, making transplantation possible and improving the quality of life for those living with conditions where needs are often overlooked.
We take a patient-focused approach, that allows us to convert brilliant early science into treatments and solutions that directly improve and save patients’ lives.
From lab to clinic to patient, we focus on the most promising science, empower the best talent to pursue it, and develop life-changing solutions alongside the best partners.
The Opportunity:
As a People Services Operations specialist at Astellas Pharma, you will play a key role in maintaining employee satisfaction by providing accurate and timely support to both our organization and its stakeholders. Collaborating closely with the People Operations team, you will help ensure compliance with all applicable laws and regulations, while fostering a workplace culture that prioritizes employee well-being. Your contributions will directly support our mission to “Change Tomorrow™” by enhancing the employee experience and reinforcing our commitment to healthcare innovation.
You will be part of an inclusive team that works to develop innovative therapies for patients.
Hybrid Working:
At Astellas, we recognise that our employees enjoy having a balance between their professional and home lives. We are proud of our hybrid approach which empowers you to have flexibility on whether to work from home or in the office.
Key Activities for this role:
- Accountable for delivering a consistently excellent customer experience in end-to-end lifecycle query resolution
- Maintain process, policy, and procedural knowledge to ensure the accuracy of advice provided to customers
- Execute administrative processes across the scope of services provided by People Operations
- Analyze unresolved customer requests and recommend service quality improvements
- Ensure query resolution meets and exceeds agreed service level agreements and internal performance benchmarks
Essential Knowledge & Experience:
- Medical affairs experience in companion diagnostics development within the pharmaceutical industry, or equivalent experience in the diagnostics sector
- Deep understanding of industry trends, regulatory environments, and market access pathways for companion diagnostics
- Proven leadership in driving companion diagnostics and precision medicine initiatives within a pharmaceutical or diagnostics organization
- Strong scientific analytical and problem-solving skills, with strategic acumen and project management expertise
- Fluent in written and spoken business English
Preferred Experience:
- Experience with benefits administration.
- Knowledge of continuous improvement methodology.
Educations/Qualifications:
- Bachelor's degree in Human Resources or equivalent.
Additional Information:
- This is a permanent, full-time position.
- Location: Munich, Germany.
- This position follows our hybrid working model. The role requires a blend of home and minimum 1 day per quarter in our local office. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office.
What We Offer:
- A challenging and diversified job in an international setting.
- Opportunity and support for continuous development.
- Inspiring work climate.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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