Description
Job profile: IT Lead TPO Technology Analyst
Essential Job Duties and Responsibilities
- Analyze the organization’s existing IT systems and infrastructure to identify opportunities for improvement or modernization.
- Research and evaluate new technologies, tools, and software that could enhance business performance.
- Collaborate with business and technical stakeholders to assess technology requirements and ensure alignment with business goals.
- Assist in designing and recommending technology solutions based on business needs and technical requirements.
- Support the implementation of new systems or upgrades to existing systems, ensuring they meet business and operational requirements.
- Work with development teams, vendors, and business units to ensure smooth deployment of technology solutions.
- Gather and document business and technical requirements for new technology projects or improvements.
- Translate business needs into technical specifications and ensure solutions align with both technical and strategic goals.
- Create detailed project documentation, including system designs, test plans, and user manuals.
- Assist in integrating new systems with existing technologies, ensuring compatibility and seamless operation.
- Conduct system testing and validation to ensure new solutions are functioning correctly and meet quality standards.
- Troubleshoot and resolve technical issues that arise during the integration or testing phases.
- Identify areas for improvement and recommend optimizations to enhance system performance and reliability.
- Ensure that technology systems are secure and comply with organizational policies and industry standards.
- Collaborate with external vendors and service providers to procure technology solutions and services.
- Act as a liaison between internal teams and external vendors to ensure smooth communication and effective delivery of technology projects.
- Support negotiations and manage vendor relationships, ensuring service level agreements (SLAs) are met.
- Provide support for ongoing technology operations, including troubleshooting issues, resolving incidents, and providing guidance to end-users.
- Assist in the development and maintenance of disaster recovery plans, backup solutions, and business continuity strategies.
- Stay up to date with emerging technologies, industry trends, and best practices.
- Participate in training and certification programs to enhance technical skills and expertise.
- Proactively suggest new technologies or process improvements that could benefit the organization.
Key Competencies:
- Project Management skills in deployment of major IT capabilities (like manufacturing / shop floor systems)
- Strong customer focus, service orientation, analytical skills and sense of urgency
- Strong planning and project execution skills
- Ability to work under pressure, to take accountability and meet deadlines
- Strong communication, interpersonal influencing skills, good capability to set up collaborative relationship
- Proficiency in English, and Dutch is desirable
Qualifications
Job profile: IT Lead TPO Technology Analyst
Qualifications
Minimum Education:
- Bachelor’s degree in computer science, business administration, industrial engineering, or another discipline relevant for the healthcare industry or equivalent experience.
Experience and Skills:
Required:
- 6+ years of experience in technical program/project management, preferably in a Supply Chain environment.
- Experience in technology integrations and program delivery
- A strong focus on customer satisfaction and service excellence
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment and build strong relationships with stakeholders
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, etc.), and network devices (routers, switches, firewalls, etc.).
- Security Knowledge: Familiarity with network security practices, firewalls, VPNs, and intrusion detection systems.
Preferred:
- Azure Fundamentals or AWS Certified Solutions Architect for cloud technology roles.
- Communication Skills: Ability to communicate technical concepts to both technical and non-technical stakeholders.
- Project Management: Ability to handle multiple projects and prioritize tasks effectively.
- Familiar with standard concepts, practices, and procedures associated with frameworks (Agile, ITIL)
- Knowledge of software development and testing methodologies (SDLC, CSV)
- Basic understanding of business drivers/processes and the ability to relate priorities to associated technology investments.
- Ability to create context around key business drivers and strategic plan and present ideas in business-friendly and user-friendly language
- Experience with GxP / Manufacturing Environments
Other:
Language requirements – English, and Dutch is desirable