Transcend: Global Cutover & Hypercare Director - IM

Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

Innovative Medicines Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.

This program will simplify the Pharmaceutical ERP landscape from seven to one, standardizing processes to have a cost-effective, fit‑for‑purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end‑of‑life system exposure that we risk towards the end of this decade

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

• United States – Requisition Number: R‑061714

• Belgium, Ireland, Italy, France, Spain, Portugal, Germany, and Netherlands– Requisition Number: R-063794

• Switzerland – Requisition Number: R-063795

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

We are searching for the best talent for Innovative Medicine (IM) Transcend: Global Cutover & Hypercare Director! This hybrid position will be located in Titusville, New Jersey (USA). Alternate hybrid locations may be considered at other Innovative Medicine Supply Chain (IMSC) hubs such as Beerse, Belgium; Cork, Ireland; Cologno Monzese, Italy; Issy-les-Moulineaux, France; Madrid, Spain; Porto Salvo, Portugal; Neuss, Germany; Leiden, Netherlands; and Zug or Schaffhausen, Switzerland.

The Global Cutover & Hypercare Director is responsible for leading the end‑to‑end strategy, readiness, execution for Business Cutover, and post-Go‑live hypercare for multiple IM Transcend releases. This senior leader standardizes runbooks and tooling, and orchestrates cross‑functional teams to ensure predictable, compliant, and low‑downtime transitions. This role partners closely with Deployment, PMO, Business and Technology leaders to manage rehearsals, validate data migration readiness, coordinate hypercare stabilization, be responsible for issue triage, track metrics, and drive continuous improvement. Additionally, this role will define and lead the hypercare model, ensuring rapid stabilization after launch and a smooth transition to steady state support through a dedicated Hypercare team.

KEY RESPONSIBILITIES:

• Own and govern a global, risk‑based cutover and hypercare methodology, ensuring consistency and repeatability across IM Transcend releases

• Develop and maintain standardized cutover runbooks, tooling, templates, governance practices, and documentation requirements

• Lead integrated cutover planning, including readiness tasks, dependencies, resource assignments, success metrics, and rollback procedures

• Direct mock cutovers, rehearsals, environmental readiness checks, and data migration validation to ensure predictable execution

• Orchestrate production cutovers across applications, data, infrastructure, and business processes to minimize downtime and operational disruption

• Lead and develop a global network of Business Cutover Leads and cross‑functional deployment teams; manage capacity and readiness

• Define and operate the hypercare stabilization model, including incident management workflows, escalation channels, rosters, SLAs, and stabilization checkpoints

• Coordinate vendor and third‑party responsibilities across cutover and hypercare, ensuring clarity and alignment on SLAs and deliverables

• Implement and monitor metrics measuring readiness, execution quality, downtime, defects, and value realization; drive continuous improvement

• Provide transparent status, risk, and mitigation reporting to senior leadership and program governance bodies

• Champion automation, orchestration tools, and generative‑AI‑enabled enhancements to increase speed, predictability, and standardization

• Integrate cutover and hypercare deliverables into program stage‑gate governance and readiness assessments

• Capture lessons learned across releases and translate them into actionable improvements for future deployments

QUALIFICATIONS:

EDUCATION:

• Minimum of a Bachelor’s / University or equivalent degree required; Advanced degree (Master’s or MBA) and/or a focused degree in Supply Chain, Business, Business Management, Engineering, IT, Technical/Scientific, or a related field preferred

• Certifications preferred: PMP/FPX, APICS, ISTQB, Lean/Six Sigma, or equivalent

EXPERIENCE AND SKILLS:

Required:

• Minimum 10 years of relevant work experience

• Proven success leading global cutover or deployment teams supporting large-scale business transformation programs

• Demonstrated program and project management skills, including orchestration, planning, and readiness execution

• Deep expertise in ERP cutover planning and execution, including ramp-down/up coordination, mock cutovers, data migration readiness, environmental validation, and contingency planning

• Extensive experience leading hypercare stabilization, incident triage, issue resolution, and transition into steady‑state operations

• Strong understanding of complex system landscapes, integrations, Data migration dependencies, and infrastructure transitions

• Experience operating within regulated (e.g., SOX, GxP, CSV, SDLC) environments with strong process and documentation discipline

• Proficiency with SAP S/4HANA, including architecture, integration points, and supporting tools; familiarity with Fiori modules is a plus

• Strong facilitation, communication, and stakeholder‑engagement skills across business, IT, system integrators, validation partners, and global/regional teams

• People‑management experience (coaching, mentoring, developing teams)

Preferred:

• Industry experience in Pharmaceuticals or Life Sciences

Other:

• Requires proficiency in English (written and verbal) to communicate effectively and professionally

• Requires up to 25% domestic and international travel, depending on work location and business needs

• Requires the ability, through our flexible work policy, to work on‑site a minimum of three days per week, with the option for two remote workdays

#LI‑Hybrid

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