Customer Engagement Lead Dermatology

• Location: Amsterdam, the Netherlands

About us

What drives us is the opportunity we have, to make an impact on patients’ and their families’ lives with Dupixent that truly can transform lives of patients with Atopic Dermatitis, Prurigo Nodularis, but also patients that suffer from Severe Asthma, COPD,  Chronic Rhinosinusitis with Nasal Polyposis and Eosinophilic Esophagitis.

In Sanofi we want to improve people’s lives and transform the practice of medicines by ensuring that our treatments reach the patients in the markets we serve. We focus on both our transformation and our people to be successful in achieving this ambition in the current external environment. Last but not least, we work hard but value the social fun part of work as well.

About the job

As a Customer Engagement Lead Dermatology you plan, lead, and execute the local customer engagement strategy ensuring more patients will benefit from our unique therapy. Identifying Customer needs and addressing this through an omnichannel collaborative approach is an important aspect of the role. To be successful you need to have a cross functional mindset and collaborate close with Sales, Medical and Global/NE Marketing teams . You will work next to and in close collaboration with the current Customer Engagement Lead Dermatology.

Main Responsibilities:

• Deliver on our strong growth ambitions by driving the implementation of the local brand strategy in this indication, aligned with the Global brand strategy, at external (key) stakeholders (dermatologists, pediatricians and physician assistants / specialized nurses)

• Support the cross functional Brand team, ensuring excellent execution of the business plan with a full inclusion of all other relevant functions (medical affairs, market access, public affairs, patient advocacy, business operations).
• Define and execute the Omnichannel Customer Engagement Plan, ensure brand messaging alignment across all channels
• Strive for a deep customer behavioral knowledge, be present in the field and bring back insight to feed the local plan and support the continued evolution of the business
• Deliver the local business plan and be involved in setting an ambitious and reliable financial forecast for the indication
• Leverage data and analytics for continuous improvement
• Maintain the highest standard of compliance, ethics and business integrity

About You

Experience :

• You are a healthcare professional with experience in delivering business results in a commercial role (preferable including field experience) and you bring an engaged personality with a growth mindset that support a cross functional way of working
• You bring experience from similar role preferably within specialty care in the pharmaceutical industry
• Preferably experience in dermatology

Soft and technical skills :

• You are curious, eager to understand market data and emerging trends to incorporate them into strategic and tactical plans
• You have in-depth understanding of a local market, you are skilled in business planning, forecasting and budget execution
• You are an innovator, you can think outside the box, and translate an idea into impactful action
• You are a networker who loves to influence across complex internal and external stakeholder networks
• You are digital savvy, understand omnichannel engagement and you like to pioneer with new technologies

• You bring a Master’s degree in a Life Science, (Para)Medical or Business subject.

​ Languages :

• You are fluent both in Dutch and in English

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and gender-neutral parental leave

Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com

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