Assoc Director, Account Development Leader (EMEA Inside Sales)

Description

Associate Director, Account Development

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job responsibilities

• Collaborates with the team to manage and prioritize account segmentation plans and engagement activities towards the achievement of agreed upon business strategies, both internally and externally.
• Proactive collaboration with Marketing to plan, implement, and measure marketing programs against targeted markets.
• Provides leadership and guidance to a global Account Development team; evaluates and directs the resources needed to drive achievement of business goals.
• Manages mechanisms to create and refine relevant therapeutic content to enable targeted communications which are aligned to the customers’ primary therapeutic area of interest.
• Participates in account engagement presentations, monitoring and quality assurance of team members to ensure standards are achieving objectives.
• Works with Business Development leadership to best manage the lead generation assignment process.
• Responsible for the accurate measurement of activities and results related to Account Development activities. Manages and oversees the achievement of key performance indicators including quality and quantity.
• Manages the incoming lead process and, as required, leads generated as a result for participation in trade shows and conferences.
• Develops, documents, and refines processes to ensure consistent collaboration with Business Development and data integrity within the Salesforce system to accurately capture engagement activities and results.
• Provides reports as needed and insights on activities, results, and strategies.
• Assists in the development and monitoring of budget, sales forecasts, and expense budgets as needed
• Monitors and reviews pharmaceutical industry information sources for competitive product information, opportunities, and business intelligence.
• Line management responsibilities for staff members.  For direct reports, may participate in and manage activities related to department staff operations such as interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.  Approves courses of action on salary administration, hiring, corrective actions, and terminations.  Reviews and approves time cards, expense reports, requests for leave, and overtime.  Works with and advises team on administrative policies and procedures, technical problems, priorities, and methods. Provides plans, recommendations and performance summaries for the Account Development group, which may include, but not limited to: assisting in planning the overall direction of the business, opportunity analysis, territory alignment planning, segmentation, analyzing market opportunity, staffing models, and support needed.
• Performs other work-related duties as assigned.  Moderate domestic and international travel may be required (up to 35%)

Qualifications

What we’re looking for

• BA/BS degree in a related field, or equivalent combination of education and moderate experience in Lead Generation model or inside sales, virtual or direct.
• Working knowledge of the pharmaceutical or CRO industry.  Management experience an asset.
• Working knowledge of clinical development.
• Strong proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), email, and voicemail.
• Effective written, interpersonal, and presentation skills.
• Advanced problem solving skills.
• Requires above average attention to detail, accuracy, and organizational, interpersonal, time management, and team oriented skills.
• Ability to multitask and meet deadlines.
• Proven ability to provide constructive feedback and coaching to team members and motivate and engage the team to achieve operational targets.
• Direct management experience including planning, goal setting, and implementing practices to achieve performance goals and development of individual team members.

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health .

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.  Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.