Alliance Officer

Job profile

As an Alliance Officer, your main job is to build and oversee partnerships that make the forecast-to-cash process smoother, from forecasting to cash collection. You'll create and implement strategies for these partnerships, work closely with partners, and ensure that all parts of the forecast-to-cash process work well together. This position needs someone who can think strategically, focus on customers, and knows forecast-to-cash operations well to make things run better and maximize customer satisfaction.

Key Responsibilities

Alliance Strategy Development

Create and carry out plans for partnerships that improve the forecast-to-cash process. Find opportunities for partnerships to make demand forecasting better, make order fulfillment smoother, and accelerate cash collection.

Customer Engagement

Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing support throughout the forecast to cash process. Build strong relationships with customers to understand their needs, concerns, and preferences. Meet with key customers twice a year via Teams or on site and once a year with regular customers.

Order Management

Monitor customer orders accurately and efficiently, ensuring timely delivery and fulfillment. Coordinate with various departments, including sales, planning, logistics, and finance, to ensure smooth order processing and fulfillment.

Forecasting

Collaborate with sales and finance teams to gather data and insights for accurate demand forecasting. Review historical data and new market trends to develop accurate sales forecasts and demand plans together with the BI team.

Cash Management

Monitor and manage accounts receivable to ensure timely payment collection. Collaborate with finance and accounting teams to resolve billing discrepancies and disputes.

Reporting and Analysis

Generate regular reports on key performance metrics such as Forecast accuracy, on-time delivery, confirmations and ticket SLA’s. Work with the Business Intelligence (BI) team to analyze data and find trends, problems, and chances to make processes better. Suggest ways to improve forecast-to-cash processes to improve customer´s satisfaction.

Continuous Improvement

Proactively identify areas for process improvement and implement best practices to enhance efficiency and effectiveness. Stay updated on industry trends, regulations, and technologies related to forecast to cash processes.

Qualifications

• Bachelor's degree in business administration, finance, or related field
• Proven experience in customer service, order management, or related roles
• Strong analytical skills with the ability to interpret data and make data- driven decisions
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and cross-functional teams
• Detail-oriented with a focus on accuracy and quality
• Proficiency in Microsoft Office suite, especially Excel and PowerPoint
• Experience with ERP & CRM systems (e.g., SAP ECC, C4C) preferred
• Strong problem-solving skills and a proactive attitude towards resolving issues

Language

Fluency in English is mandatory. Proficiency in an additional language is highly desirable.

Travel

In this position it's expected that you are available for travelling.

Our offer

We offer our employees a working environment in which trust, pride and joy play an important role and as such, we have been acknowledged as a Great Place to Work ^® in 2017 and 2019. We understand our economic, social and environmental impact on the wider world. We care - for each other, for partners, for patients and for society at large. We support various educational initiatives and actively contribute to charitable causes and to the development of the communities worldwide to which we belong.

More specifically, we offer our employees:

• A professional, yet pleasant and informal working environment with short communication lines, focus on cooperation and appreciation of initiatives
• Competitive remuneration
• Good working conditions with attention to ergonomic support
• A keen eye on work/life balance, with the option to partly work from home
• Inspiring company events.

Important dates

If you are interested in this position (60% - 100%) and you would like to join our company, we look forward to your application. Please send your application before 23 November 2024. The round of interviews will take place in December.