Intern, Technical Support - Automated System Health Check Tool for Microscope Maintenance Efficiency and Reliability
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc. leads in science services, generating over $40 billion yearly. Our goal is to support customers in health, safety, and research. With more than 130,000 colleagues across the world we deliver an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD or equivalent experience.
Motivation for the assignment:
Thermo Fisher service engineers globally do 500+ software updates annually to ensure microscope health! The Field Service Engineer plays a crucial role in the execution of system health checks! Automating self-tests boosts efficiency and independence, ensuring more time is available to support the customer. Goal is to develop automatic scripting tests for engineers to complete at customer sites for system health!
Key elements of this assignment:
- Develop a software scripted tool that runs a series of system health checks on a microscope & reports results
- Problem analysis by Collecting SMART requirements from key collaborators
- Software Development of Scripting tool
- Ease-of-use for Service Engineers
- Scalability, planning and regular alignment with stakeholders
- Solution documentation in PDF available to Service Engineers
- Service Introduction plan creation
- Further develop and build on current available automated tests: stage/aperture test and beam centering test
Success criteria: Main criteria is for the solution to be accepted by collaborators.
Efficiency Improvement: We seek to significantly improve efficiency by automated self-test of basic system status which will reduce the time required for system health checks after a service visit.
Independence from People: The system health checks should become independent of both the customer and the FSE, ensuring consistent and reliable results.
Trackability and Visibility: We seek to build a tool which will generate a report of the results & any further customer requests for tests, ensuring they are traceable and visible to relevant team members.
Predictability of SW Upgrade Times: The scripted tool should contribute to more predictable software upgrade durations, minimizing surprises and facilitating better planning.
Apply now: http://jobs.thermofisher.com
Thermo Fisher Scientific does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.