AA Senior Customer Service Rep

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on X , Facebook , Instagram , YouTube , LinkedIn and Tik Tok .

Difference makers wanted.

If you want to be a difference maker, our people are waiting. See the difference you can make at Allergan Aesthetics, an AbbVie company. We bring our energy and tenacity to work every day, finding new and better ways to help people around the world. Empowering confidence, together. Join us as Customer Service Representative (Dutch speaker).

Y our role at AbbVie

The Customer Service Representative (CSR) serves as intermediary between the Allergan Aesthetic (AA) customers and the order processing team (BPO), which is based in Netherlands. The CSR is working at our commercial affiliate in Netherlands, and the focus of the role is on delivering value for our customers and colleagues across Benelux countries.

Responsibilities include

• Fluent, timely and accurate support to the ordering, credit and debit memo issuing and returns processes.
• The role also supports sample ordering, workshop material orders and customer requests in general due to the direct contact with both our customers and sales organization.
• As Customer Service Representative, you are in regular contact with our third-party logistics partner for the region to continuously enable high delivery performance.
• Accurate management of customer master data (CMD) is a key component of the role where you translate CMD requirements arising from the dynamic aesthetic marketplace to ensure full compliance to AbbVie policies and Code of Conduct plus SoX controls requirements.
• As first point of contact for ERP-related tasks, you will also be involved in Quality or Compliance initiatives, for example medical device recalls or customer license management.
• The role implies interacting with a rich set of stakeholders, across different departments, to guarantee a satisfactory level of service to AA customers, by maximizing efficiency and predictability of Order-To-Cash (OTC) processes.

Why AbbVie?

At AbbVie, we believe the paths we take to achieve our breakthroughs matter. That how we get there is just as vital as the outcome. We get there together—all of us asking bold questions and finding new answers. Being flexible in the ways we grow and learn. And strengthening our culture built on deep, honest collaboration. For those who honor small wins and push past wrong turns, for anyone who thrives taking on the tough challenges with a diverse team:

we’re ready for you.

Great Place To Work

AbbVie has been at the top of the global 'Best Workplaces' list in the Netherlands, Europe and worldwide for several years in a row. We are proud of this! This recognition by Great Place to Work is reflecting employee experiences of trust, innovation, company values and leadership, across Europe. It is an acknowledgement of being a fulfilling workplace, a recognition of our culture and the result of the ways we work together.

We are passionate about our work. As our professionals are driven in the quest to improve people's lives, you will be working in a dynamic and ambitious environment. More specifically, we ask the following of you:

• Commercial or technical education
• 5 years or more of experience in a Customer Service role/environment
• Experience in the Pharmaceutical, Medical Device, or high value retail industries is preferred
• Experience in interacting with shared service centers
• Broad experience with systems and tools (SAP, Microsoft Office etc.)
• Business fluent in Dutch and English (French would be an advantage)
• High customer orientation
• Critical thinking and analytical skills
• Ability to communicate adequately orally and in writing at different levels of a corporate and commercial organization
• Solution oriented mindset
• Curiosity for operational processes and their continuous improvement

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html