Customer Support Specialist Italy

Customer Support Specialist Italy

Your team is passionate for performance, and delivering state of the art service to our internal and external customers all over the globe. The great thing about your department is that you will get a lot of freedom in your job and you will work in a fun team. It’s a very diverse team in both age and nationalities and we have an informal culture. Additionally, you have a lot of contact with your colleagues in different departments, while you are coordinating our efforts to provide great service. You will love working in our open office space because it makes the collaboration with your colleagues even better. If you feel like having a chat, simply step into one of the coffee corners. If you need to focus, there are one-person offices to do so. In our meeting rooms, you even get to write on the walls.

YOUR TASKS AND RESPONSIBILITIES

• In this challenging position as Customer Support Specialist, you will be working in a dynamic team of 16 highly motivated colleagues in our international Order To Bill department in Maastricht. You will act as an ambassador for our Bayer Medical Care BV organization and make sure that Bayer’s direct customers get the best service possible
• Responsibilities and goals you’ll own
• Increase customer satisfaction and build loyalty through maintaining positive relations with each of our customers and maintain excellent levels of service via all contacts made whether written or verbal.The frequency of contacts with these customers will be determined by the size of the customer and the number of orders placed during a month. You, as the first point of contact, are expected to deliver exceptional customer service at all times, in all situations to ensure a high level of customer satisfaction is achieved
• Support the Order to Cash and reverse logistics process on a customer level by executing order intake and order entry, confirmation and coordination with credit management, supply chain and logistics. Handling customer complaints, both internal and external, via the defined complaint processes.

To achieve your goals, you will also:

Work closely together with other global and local functions within our Maastricht organization, like customer master data, pricing, regulatory and legal departments to organize and execute orders. Support Field Service Engineers with taking emergency calls and create notifications.

Are you in for a new challenge in an innovative, digital environment? Would you like to work for a department that is very ambitious and wants to become the solution provider in Radiology?
Our business unit Radiology is part of our Pharmaceuticals division. At Bayer, we understand the importance of accurate diagnosis. By providing products and tools that help enhance medical images and increase diagnostic confidence, we make a strong impact on the field of Radiology. Let’s join our forces!

WHO ARE YOU
•    You are a recent graduate or have some experience in a business-related field and would like to take your first steps into the corporate world.

•    Customer focused and service-minded with outstanding communication skills
•    Flexible and able to work under pressure
•    Organized, structured and excellent in coordinating and multitasking
•    Capable of working in a team as well as independently
•    Perfect command of the Italian and English language is a must
•    Good practice in MS office; SAP application experience adds value

WHAT BAYER OFFERS
As a modern employer, we take care of our employees and help them find a balance between career development opportunities and personal life planning. We offer our employees a wide range of excellent career prospects around the world, a modern working environment and competitive compensation. We strive to hire the best, most talented people from around the world, and work to keep our employees as long as possible.

What to expect:
•    A gross monthly salary between €2900 and € 3100 based on a 40-hour workweek, depending on your education and work experience
•    An additional 8% holiday allowance, year-end premium, and a bonus (based on company results)

•    34 days of leave
•    You have the option to work from home, but we expect you at least 2 days per week at the office.
•    A solid retirement plan and bicycle lease plan
•    An inspiring working environment with professional and committed colleagues
•    A successful innovative organization with international career possibilities
•    Challenges and possibilities to learn and to develop

INTERESTED IN THIS POSITION?

Are you looking for a new challenge? Apply online by sending us your resume and cover letter (in 1 document). Do you have a question, or do you want to learn more about the position? You can always contact Nienke Klaar via Teams or Nienke.klaar.ext@bayer.com

Internal candidates will always be given priority during the selection process.

Application Period:	16-02-2024 till 16-01-2024	Reference Code:	834877
Division:	Pharmaceuticals	Location:	Maastricht
Functional Area:	Supply Chain Management	Position Grade:	7
Employment Type:	Regular	Work Time:	Fulltime