Technical Support Specialist - Contractor (6 months), Leiden

Pleased to meet you, we are Galapagos , a biotechnology company with operations in Europe and the U.S. dedicated to developing transformational medicines for more years of life and quality of life.

We are in the business of changing lives. Focusing on high unmet medical needs, we synergize compelling science, technology, and collaborative approaches to create a deep pipeline of best-in-class small molecules, CAR-T therapies and biologics in oncology and immunology. With capabilities from lab to patient, including a decentralized CAR-T manufacturing network, we are committed to challenging the status quo and delivering results for our patients, employees and shareholders.

Scope of the role:

We are seeking a highly skilled and experienced Technical Support Specialist to join our regional Technical Support team within cell therapy EU Technical Operations. The ideal candidate will have in-depth knowledge and hands-on experience with ERP/SAP and other Good Manufacturing Practice (GMP) systems. You will be responsible for providing technical support, troubleshooting, and maintenance of ERP systems to ensure seamless operations within a regulated environment.

Key Responsibilities:

• Provide front-line technical support for SAP and other GMP systems used in the pharmaceutical manufacturing process.
• Diagnose, troubleshoot, and resolve system issues in a timely and efficient manner.
• Collaborate with cross-functional teams to understand and address their ERP-related needs and challenges.
• Represent the users for regular system maintenance, updates, and patches to ensure optimal performance and compliance with industry standards.
• Conduct training sessions for end-users to enhance their understanding and effective use of the ERP systems.
• Provide ongoing support and guidance to users, ensuring they can maximize the benefits of the ERP systems.
• Document and track support requests, incidents, and resolutions using the company's incident management system.
• Develop and maintain a knowledge base of common issues and their solutions to improve future support efficiency.
• Work with IT, systems & technology and business teams to implement and integrate new modules or systems into the existing ERP infrastructure.
• Participate in the evaluation, testing, and deployment of system enhancements, ensuring they meet GMP and other regulatory requirements.
• Ensure that all ERP-related activities comply with GMP regulations and other relevant standards.
• Maintain accurate and comprehensive documentation of system configurations, changes, and procedures.

Who are you?

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications in SAP or GMP systems are a plus.
• Minimum of 3-5 years of experience in technical support or system administration roles, with a focus on SAP and GMP systems within a pharmaceutical or manufacturing environment.
• Proficiency in SAP ERP modules (e.g., MM, PP, QM, WM, PM, etc.).
• Experience with other GMP-compliant systems and understanding of GMP regulations and requirements.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a commitment to maintaining high standards of quality and compliance.

What's in it for you?
At Galapagos, we prioritize your continuous growth and development, fostering a culture of empowerment. Our employees are the driving force behind our mission to lead in pharmaceutical research and innovation.

We offer a competitive compensation package and a supportive work environment with strong focus on your health and well-being. Join us in our journey towards sustainability, as we strive to make a lasting impact on both the industry and the planet.

Galapagos is dedicated to ensuring equal employment opportunities. Our hiring decisions are based on merit, considering qualifications, skills, performance, and achievements. We strictly prohibit discrimination against any employee or job applicant based on personal characteristics that are unrelated to their job.