Clinical Services Specialist, Benelux & Nordics

Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while fostering patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for Clinical Services Specialist to be based in Amersfoort!

We are looking for a hands-on clinical specialist who will train, support and certify J&J teams, distributors and healthcare professionals so that our refractive, laser cataract (Lex Extraction & Phaco), ocular surface and intraocular lens (IOL) products deliver consistent, optimal clinical outcomes. You will partner closely with local commercial and medical teams, support new product introductions and help solve site-level clinical challenges — all while keeping patient safety and compliance front and center!

As a Clinical Services Specialist, you will:

• Execute J&J, distributor and HCP training and certification programs (equipment and IOLs) to ensure consistent, optimal clinical outcomes and drive premium procedure performance.
• Provide pre- and post-sales clinical support and medical advice to J&J local functions, distributors and HCPs, including appropriate off-label discussions, to enable safe and effective product use.
• Lead hands‑on clinical support during new product introductions and on-site optimization to resolve sub‑optimal outcomes and accelerate adoption.
• Collaborate with local management to identify customer and business needs, and implement action plans that improve clinical results and support market share goals.
• Deliver equipment demonstrations, support sales trainings and manage product training events at J&J Vision Experience Centre, congresses or customer sites to build local capability.
• Ensure trainings, materials and field activities comply with internal and external requirements and support focus-country projects, demos and clinical studies as required.

Qualifications/Requirements:

• Demonstrated experience providing clinical support to HCPs, distributors and internal teams, including pre/post-sales activities and medical discussions.
• Practical knowledge of refractive systems, laser cataract surgery & phaco equipment, ocular surface treatments and intraocular lenses.
• Experience developing and delivering HCP certification programs and equipment training, such as biometry and device-focused curricula.
• Strong clinical problem‑solving skills with a track record of optimizing site performance and improving clinical outcomes.
• Collaborative communicator who works effectively with commercial teams, local management, key accounts and KOLs to introduce technologies and support projects.
• Commitment to compliance and quality: able to follow company training procedures, policies and regulatory expectations in all clinical activities.

The anticipated base pay range for this position is 57,500 to 91.310 on an annual basis and includes 8% holiday allowance.

At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.

Here’s what you can expect:

• Application review: We’ll carefully review your CV to see how your skills and experience align with the role.
• Getting to know you: If there’s a good match, you’ll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.
• Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.
• Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.

Finally, at the end of the process, we’ll invite you to share feedback in a short survey — your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We’re excited to learn more about you and wish you the best of luck in the process! #RPOEMEA #LI_Onsite

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