Senior Operations Shift Lead

Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Senior Operations Shift Lead to join our team in Leiden, Netherlands.

Position Summary

As an Operations shift lead, you will play a crucial role in the day-to-day management of our operational production. You will be responsible for overseeing shift team, ensuring the progress, safety, quality of our processes. Your ability to promptly escalate deviations or breakdowns to the appropriate stakeholders will be essential in maintaining our operational excellence.

Key Responsibilities

Compliance, Values & Governance

• Applies Johnson & Johnson’s Credo and Leadership Imperatives in daily interactions.
• Understands and complies with the Code of Business Conduct, company policies, and applicable laws.
• Takes ownership of personal training and ensures all required training is completed on time.
• Performs additional duties as assigned by the supervisor.

Operational Support & Leadership

• Provides operational and strategic support to executive leaders within the Operations unit.
• Acts as the first point of escalation within the Operations unit.
• Coordinates prioritization for the processing of ingredients and/or pharmaceutical (new) products in case of escalations/issues. Effectively communicate the progress of the daily production processes to the organization & Ensure proper RCA and investigation is taking place of all issues escalated.
• Supports coordination of Operations support functions to ensure accuracy, timeliness, and quality of deliverables.
• Contributes to Operations strategies, projects, programs, and processes.

Continuous Improvement & Excellence

• Applies advanced knowledge of standard operating procedures and Good Manufacturing Practices (GMP) to ensure compliance with internal and external regulations.
• Identifies, leads, and implements improvement opportunities within Operations.
• Facilitates and leads Kaizen activities to support continuous improvement across the organization.
• Conducts daily Gemba walks and spot checks and removes operational roadblocks.
• Maintains ownership of standardized visual management across Operations.
• Establishes and implements cost‑effective, results‑driven, and professionally managed programs and initiatives.
• Coaches internal teams on process improvement methods to enhance safety, quality, reliability, cost, and scheduling.
• Develops and reports performance indicators using data.
• Integrates insights from trend analysis and the competitive landscape to continuously improve the Operations strategy.

Safety, Quality & Incident Response

• Acts as building captain and leads the emergency response team for the Operations unit.
• Coordinates initial actions during evacuation/safety events impacting multiple Operations departments.
• Demonstrates composure and calm leadership in challenging or time‑critical situations.

Collaboration & People Development

• Enhances collaboration across departments and with external partners.
• Provides guidance and direction to groups of employees.
• Coaches junior employees.
• Demonstrates effective change leadership.
• Promotes a culture of belonging through inclusive, respectful, and trusting relationships.

Qualifications

Education:

• Minimum of a Bachelor's degree or equivalent University Degree is required. Relevant HBO degree with a minimum of 5 years of relevant experience, or a non‑relevant HBO degree with a minimum of 7 years of relevant experience.

Experience and Skills:

Required:

• Dutch language proficiency at A2 level and English language proficiency at B2 level.
• Computer proficiency: Intermediate level: MS Office
• Specialist level: Data analysis
• Specialist level: Business applications
• Green Belt certification with demonstrated Lean skills and knowledge.
• Strong analytical capability, including the ability to manage complexity, ask critical questions, and apply data‑driven insights.
• Ability to work independently with minimal supervision.
• Capability to lead by example, providing guidance and direction to employees.

Other:

• May require up to 10% domestic travel
• Ability to work on a shift roster

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is:

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

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