Account manager Oncology

Job Description

Do you want to work at one of the largest industrial pharma concerns in the Netherlands within a high-tech environment and use your knowledge and skills?  Did you always want to work in a company where your work can have a real impact on people’s lives? We would like to meet you!

Purpose of the role

The Account manager Oncology is responsible for selling our Company and Strategic Alliance product(s) to our prioritized customers in academic and peripheral hospitals to ensure brand value and thereby to contribute to optimal patient outcomes.

The Account manager Oncology is the central customer facing role within the business unit and is focused on optimizing customer engagement by means of a strategic sequential, multichannel customer journey execution.

The Account manager Oncology is responsible for managing the hospitals within their territory, understanding the patient flow, identifying the key stakeholders involved and delivering key trainings/education sessions in the hospitals aligned to the business opportunity spaces. The CEM is responsible for solid relationship management skills and leverage customer insights to provide comprehensive solutions and feedback to agile teams. The CEM demonstrates the ability to execute at each stage of the sales process.

Primary customer: HCP’s – Oncologists, gynaecologists and surgeons within academic and peripheral hospitals

Welcome in our team

In our team we experiment to reach our goals, iterate and learn in the process. You will join an autonomous cross functional team that is focused on continuously learning and delivering to achieve business ambition. To facilitate this we have frameworks, goalsetting methodologies and organizational structure that support in iterating and learning.

Key Result Areas & Tasks

Sales performance & Customer Engagement

• Contribute to optimal patient outcomes, access and availability of our Company and Strategic Alliance medicines
• Identification of current and potential new customers, position in funnel (See Think Do Care) and adoption ladder related to OS
• Expert in both physical and digital customer engagement, multichannel use based on channel affinity and personalized customer journeys
• Identify current vs desired behavior including digital affinity and engagement desire by interpreting data
• Expert in the ability to demonstrate to the customer a path to clinical value of our Company’s medicines
• Differentiation in types of communication / central role between internal and customer

Experimentation & execution

• Involvement in experimentation in agile teams and creation of personalized content aligned with brand strategy, tailored to customer needs and position based on the above (channel & position)
• Represent the voice of the customer in agile teams and active role in formulating hypotheses to test with customer to further improve HCP engagement
• Initial thinking, planning and analytics of personalized customer journey and multichannel campaign execution
• Continuous revisiting and enhancement of customer engagement campaigns based on retro of data, analytics and experimentation results
• Execution in a strategic multichannel engagement journey
• Works closely with agile team on opportunities and experiments with new ways of engagement

Data & Analytics

• Pro-active in using data & analytics to improve customer engagement

Education, skills and competencies

• Bachelor/Master degree
• English and Dutch business proficient
• Account management skills
• Agile mindset
• Sharing, networking and learning skills
• Experienced with collaboration and engagement tools e.g., Mural, MS Teams, Veeva Engage, LinkedIn Salesnavigator, Jira, Spotfire
• Expert in virtual and remote engagement and expert in physical (F2F) approaches; combined personal engagement approach
• Proficient in using Microsoft Office applications
• In depth knowledge of therapeutic area and medicines  > relevant content
• Relevant knowledge of pharmaceutical market / environment/account
• Good communication skills, verbally and written
• Commit to continuous development of customer, team and individual
• Flexible and resilient internally and externally based on an increasingly challenging environment

What We Offer

We welcome you to a truly global, dynamic and challenging environment with great opportunities for personal development. Our benefits are very competitive, and the summary below will give you an idea of what you can expect.

• Competitive salary and a 3% year-end bonus;
• 35,5 days of leave;
• Attractive collective health care insurance package with considerable reduction rates;
• Solid Pension Plan;
• Incentive Plan;
• Lease car?
• Numerous training, coaching and e-learning modules for long term job opportunities and development.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Requisition ID: R289994