Demand Fulfillment Specialist

Job Description

Have you always wanted to work in a company where your work can really impact people's lives? Are you ready to invent, make an impact, inspire? We'd love to meet you !

The team

Demand Fulfillment (DF) is an essential part of the Supply Chain. The team functions as a connection between manufacturing and customers. Our customers are located in the EMEA region and vary from internal M distribution centers to external parties like wholesalers. The department coordinates the supply and any potential supply disruptions from a market facing position. As a central node between supply and demand, we ensure a correct flow of demand from our customers to the production sites.

Reporting to the Manager Demand Fulfillment (DF), the DF Specialist is responsible to monitor and enable compliant, continuous, and timely supply to our customers. In addition, the DF Specialist is responsible for overarching activities, projects, and processes as part of SCM.

The role

The DF Specialist builds and maintains relationships with the assigned customers and with the relevant internal stakeholders such as Site Planning, Site Logistics, E2E Planning, Global Logistics, Finance and Quality.

The DF Specialist acts as primary contact for the customer. He/she takes care of forecast and order management, coordinates supply of product and related services and looks after inventory management.  This is all done with the objective to reach maximum customer satisfaction, at optimal cost, ensuring the best possible supply chain performance in compliance with established guidelines and procedures.

In addition, the DF Specialist, based on solid SCM process and system expertise, plays a key role in supply constraint resolution, data analysis, continuous improvement, projects, training, and coaching.

Responsibilities

Primary activities include, but are not necessarily limited to:

ACCOUNT & COMMUNICATION:

· Acting as primary contact of internal HH customers or external B2B customers in regards of demand and supply

· Ensuring adequate communication to internal and external customers and process stakeholders

· Leading Market/Customer Tier 2 meetings and contributing to Market/Customer S&OP process

DEMAND:

· Ensuring timely receipt and correct processing of customer orders and/or timely generation and processing of stock transfer orders

· Ensuring timely receipt and correct processing of forecast from customers. Monitor forecast consumption

· Coordinating with supply chain stakeholders regarding significant demand events and developments

SUPPLY:

· Coordinating regular supply-related activities to enable compliant and timely supply of product to market(s)/customer(s)

· Identifying and mitigating supply issues. Supporting supply issue remediation above market/account level e.g. on franchise level

· Participating in Supply Tier 1-4 meetings

· Informing customer(s) on significant supply events and developments in the supply chain

INVENTORY:

· Monitoring inventory levels for assigned account(s), identifying inventory risks. Conduct root cause analysis

· Taking actions to avoid inventory of questionable value (IQV). Facilitate dispute resolution at market/customer level

· In case of IQV and discards, taking appropriate steps according to (financial) guidelines

REPORTING:

· Taking care of and improving standard reporting (e.g. metrics regarding demand, supply, master data and inventory)

PROCESS, QUALITY & COMPLIANCE:

· Conducting all activities in a compliant manner

· Providing audit support

· Acting as subject matter expert, participating in Community of Practice

· Contributing to and leading of continuous improvement projects

ORGANIZATION & PROJECTS:

· Actively contributing to or leading projects and initiatives

· Training and coaching of other DF (Associate) Specialists

Your profile:

· Minimum bachelor’s degree or proven equivalent work experience in a related business area (Supply Chain, Project Management, Logistics, Planning, Procurement or equivalent)

· Minimum of 3 years of relevant working experience

· Solid analytical skills for independent problem solving

· Proactive, taking initiative and speaking up

· Communication fluency in English, both verbal and in writing, at all levels

· Presentation skills

· Advanced understanding of ERP systems. SAP and Rapid Response experience are a plus

· Solid understanding of working in a GxP environment

· Stakeholder management, teamwork, and collaboration

· Leadership Behavior and Strong customer focus

· Business and Finance acumen: Understand impact of own area's activities within SCM and impact on adjacent functional groups. Good understanding of financial supply chains and product cost.

· Attention to details and accuracy, while keeping an eye on the bigger picture.

What we offer

We welcome you to a truly global, dynamic and challenging environment with great opportunities for personal development. Our benefits are very competitive, and the summary below will give you an idea of what you can expect.

• Competitive salary and a 3% year-end allowance;
• 35,5 days of leave;
• Attractive collective health care insurance package with considerable reduction rates;
• Solid Pension Plan;
• Annual bonus based on own and company performance;
• Travel allowance for commuting;
• Numerous training, coaching and e-learning modules for long term job opportunities and development;

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Project Temps (Fixed Term)

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Requisition ID: R286259