EMEA Client Services Project Manager II

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office

Job Description

Position Summary

Thermo Fisher Scientific Inc. is seeking an EMEA Client Services Project Manager II to lead and supervise client projects. This role involves managing tasks related to study set up, batch record creation, storage and shipments, material disposal, billing, and study closeout. Working closely with project managers, operations, QA, and QP teams, you will play a crucial role in meeting client requirements and timelines. Strong organizational skills and the ability to tackle issues head-on are essential for this position, as you will be responsible for ensuring the completion of tasks and addressing any obstacles that may arise.

Project Level Responsibility

You will be responsible for managing high, medium, and low complexity projects, including the coordination of study requirements for packaging and labeling, as well as storage and distribution.

Key Responsibilities

• Create and manage electronic and manual batch records.
• Assist with study set up and provide support to the PMIII team for any required amendments.
• Coordinate storage and shipment requirements.
• Handle client requests for material disposal.
• Ensure accurate billing of client activities.
• Collaborate with the PMIII's to lead the closeout of client studies.
• Prepare and submit documentation related to client activities and requests.
• Manage the green light to ship (GLTS) process according to project timelines.
• Assess client-supplied study specifications in conjunction with Quality, Operations, and Procurement to design supply chain solutions.
• Ensure timely completion of activities to meet client requirements.
• Use project planning tools like Microsoft Project and KanBanize to oversee and communicate progress and essential tasks.
• Provide reports and other information in a timely manner.
• Communicate order status with all collaborators.
• Liaise with Operations to ensure proper study logistics.
• Assist with stock level management for kit materials and packaging components.
• Write and review departmental SOP's, Project Plans, and other documentation.
• Support revenue recognition and provide final information to the Accounting Department prior to invoice release.
• Handle non-conformance and provide timely resolution and reports.
• Provide training to other team members, as needed.
• Participate in cross-functional business process improvement activities.
• Demonstrate effective written and verbal communication skills.
• Be available for infrequent overtime work as needed.

Minimum Requirements/Qualifications

• 1-2 years of successful experience in project management as an Associate/Assistant Project Manager.
• Understanding of GXP requirements in a pharma or CRO environment.
• Flexibility and adaptability, with strong customer leadership skills.
• Analytical skills to identify problems and propose customer-centric solutions.
• Resilience and the ability to support others within the team.
• Excellent interpersonal, verbal, written, and numerical skills.
• A strong collaborator who excels at working with others.
• Scientific degree or equivalent work experience in the pharmaceutical or CRO industry.

Other Job Requirements

• Adhere to OHS policies and procedures to maintain a safe and balanced workplace environment.