Field Service Manager EMEA - Material Characterization

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Preferred locations: Netherlands, Belgium, France

Please submit your CV in English!

Responsibilities:

• Lead and manage a team of Field Service Engineers (FSEs) to deliver high-quality technical service and support

• Oversee installation, maintenance, repair, and troubleshooting of advanced analytical and scientific instruments

• Drive service business growth by executing service strategies that increase revenue and customer retention

• Ensure excellent customer experiences through strong relationship management and responsive service delivery

• Provide technical leadership, coaching, and performance management to optimize team effectiveness

• Implement effective service solutions and continuous improvement initiatives to enhance efficiency and quality

• Maintain the highest standards of safety, quality, and regulatory compliance

• Collaborate cross-functionally with sales, technical support, and other stakeholders to align service and business objectives

• Monitor service performance metrics and take action to meet or exceed organizational goals

Requirements:

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical service experience in analytical instruments, laboratory equipment, or related industry
• Preferred Fields of Study: Engineering, Sciences, Business or related field
• Additional certifications in service management or process improvement methodologies beneficial
• 3-5 years proven people management experience leading field service teams

• Partner with Product management, depot repair and commercial teams to improve customer experience

• Establish clear metrics and operating rhythms to ensure accountability and consistent execution.

• Strong technical aptitude with ability to understand complex instrumentation
• Demonstrated success growing business and achieving revenue targets
• Excellence in customer relationship management and problem resolution
• Proven experience implementing service strategies and operational improvements
• Demonstrated ability to coach, develop and support field service teams across multiple countries
• Strong project management and organizational skills
• Proficiency with CRM (SFDC) systems, Microsoft Office suite and service management tools
• Strong written and verbal communication skills
• Ability to travel up to 25% within assigned territory
• Valid driver's license and clean driving record required
• Fluent English and German required , any additional language is a plus

Skills:
•    Customer Focus and Relationship Building.
•    Financial and Operational understanding.
•    Change Leadership and Transformation Management.
•    Talent Development and Empowerment of Field Service engineers.
•    Collaboration and Influence in a Matrixed Environment.