Lead Site Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degreesF/-6degrees C, Fluctuating Temps hot/cold, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse

Job Description

Do you have a passion for Customer Service and would like to be part of our organisation, making the world better every day?

We have an open position in our location in Landsmeer, the Netherlands:

Lead Site Specialist - Order Management / Pharma - full time

Our organization:

Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com .

Position Summary:

In this role you will be responsible for the day-to-day activities like order entry, general questions about the delivery of the products or returns, creation of new customers and complaint management for different sites. Following up of phone calls and emails on a regular basis, you will answer the customer in our internally defined service levels and provide an excellent, professional service. You are solution-orientated and capable of removing obstacles to keep our customer happiness high.

Daily Coordination

• Provide day-to-day support to our customers with questions via email, phone or on site according to internal Service Levels.
• Coordinate the internal functions of the different sites.
• Follow up on the customer and supplier feedback and include the internal stakeholders.
• Collaborate with Sales on customer expectations and with our suppliers and carriers.
• Engage with our Warehouses in Germany and France.

Interpersonal Skills/Teamwork

• Develop beneficial relationships with internal and external colleagues/customers.
• Ability to work as part of a team to solve problems.
• Always perform your duties whilst acting in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement.
• Embrace and participate in PPI initiatives to identify improvements.
• Work proactively in the ‘one team’ framework ensuring that cover and support is provided whenever necessary.

Minimum Requirements/Qualifications:

• 5 years’ working experience in a Customer Service role.
• Experience working in a complex organization (matrix organization).
• Mastery of order management while using an ERP, insights in a logistic organization.
• Good knowledge of Microsoft office.
• Understand and use a professional communication flow.
• Eager to learn.
• Fluency in English (Written & Spoken), conversational Dutch.
• Driver’s license.

5 Reasons why: https://www.youtube.com/watch?v=zPVv85C6XSE