Sr Manager Field Service BeNeLux (Instrument and Enterprise Services)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

The Analytical Instruments Group delivers an industry-leading portfolio of analytical technologies to meet the Mission-critical needs of our diverse customer base. AIG provides a broad offering of instruments, consumables, software and services that are used for a range of applications in the laboratory, on the production line and in the field. These products and services are used by customers in the pharmaceutical, biotechnology, academic, government, environmental, and other research and industrial markets, as well as clinical laboratories.

Help Our Customers: To deliver service solutions without boundaries, programs are offered for all instruments, equipment and laboratory supplies, regardless of vendor. As a laboratory partner, Unity Lab Services provides researchers what they need, when they need it, to maximize their ability to focus on science and drive innovation.

Location: Netherlands

Discover Impactful Work
As a Sr. Manager, Field Service at Thermo Fisher Scientific, you will guide a talented team delivering exceptional service support for sophisticated scientific equipment and systems. This leadership role involves managing field service operations, enhancing customer satisfaction, and achieving business objectives. You will develop and implement service strategies, oversee installation, maintenance, and repair activities, while building strong relationships with customers and internal stakeholders. Working closely with commercial teams, you will identify new business opportunities and ensure service excellence. This role offers opportunities to advance service delivery while contributing to our mission of enabling customers to make the world healthier, cleaner, and safer.

A Day in the Life:
Lead and manage field service teams to deliver high-quality technical support. Oversee daily service operations including installation, maintenance, and repair of scientific equipment. Collaborate with commercial and cross-functional teams to identify growth opportunities and improve service delivery. Monitor performance metrics, drive continuous improvement initiatives, and ensure customer satisfaction. Build and maintain strong relationships with customers and stakeholders while ensuring alignment with business goals.

What to expect:

• Lead field service operations and teams
• Oversee installation, maintenance, and repair activities
• Develop and implement service strategies
• Drive customer satisfaction and service quality improvements
• Collaborate with commercial teams on business opportunities
• Manage operational performance and financial metrics
• Support continuous improvement initiatives

Keys to Success:
Education

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical service operations or related industry.
• Preferred fields of study include Engineering, Sciences, Business, or a related field. Additional technical certifications are beneficial.

Experience

• 5+ years of demonstrated management experience leading field service teams.
• Experience managing multi-million dollar P&L responsibility.
• Proven experience developing and implementing service strategies to drive growth and operational excellence.
• Demonstrated success in enhancing customer satisfaction and service quality.
• Experience with continuous improvement methodologies such as Six Sigma or PPI.
• Experience with scientific instrumentation, laboratory environments, or regulated industries preferred.

Knowledge, Skills, Abilities

• Strong business acumen with the ability to analyze financial metrics and drive profitability.
• Excellent project management and problem-solving capabilities.
• Strong customer relationship management skills.
• Advanced communication and presentation skills in English.
• Proficiency with business software applications including MS Office, CRM, and ERP systems.
• Ability to work effectively in a matrix organization across multiple stakeholders.
• Ability to travel 30–50%. Valid driver’s license and passport required.
• Additional language skills preferred.

Competencies

• Strong leadership skills with the ability to build, mentor, and develop high-performing teams.
• Ability to influence stakeholders and drive results in a complex environment.
• Commitment to continuous improvement and operational excellence. Strong organizational and decision-making capabilities.

Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status,