Technology Product Manager CRM

Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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Job Description:

This role entails regional responsibilities for the EMA region (Europe, Middle East, Africa), leading and executing pivotal business technology projects on and around our CRM platform. Supporting sales, marketing and digital, in this leadership role, you will oversee all aspects of our CRM platform, including driving projects from conception to completion, establishing and managing a development team, ensuring technical solutions address business challenges with measurable outcomes and metrics, creating and implementing a cohesive technical roadmap aligned with key business priorities on the CRM platform. Additionally, you'll be responsible for presenting and aligning leaders on business and technology strategies, managing licenses, financials, and metrics, consulting and collaborating with various technology teams on project execution, overseeing design governance and reliability, and leading development teams to deliver innovative solutions that enhance user experience and achieve desired goals. The TPM will also collaborate closely with business and solution leads to drive integrated digital initiatives and programs within the CRM platform.

Position Description:

The Technology Product Manager, CRM will:

• Drive the Butterfly Program (migration from Salesforce to MS Dynamics) for the Vision EMA to ensure localization of the global MedTech implementation.

• Establish and nurture relationships up and down the chain both withing business and technology teams in the region and globally where necessary.

• Partner with Business Product Owner and commercial leaders to define, shape and lead the business product strategy, roadmaps, business cases and outcomes (OKRs, KPIs)

• Translate business strategy to technology solutions and articulately and effectively communicate the strategy and vision across the organization.

• Have accountability for the solutions and their outcomes including related measures, metrics, and dashboards.

• Conduct experiments to test the real-world success of proposed solutions.

• Estimate development and effort levels to prioritize requirements and align IT capacity with top business priorities.

• Lead teams and deliver projects aligned to the platform’s vision, goals and encouraged outcomes. Define and ensure adherence to J&J processes and standards.

• Proactively partner with various internal teams and other regional and global enterprise architects to design scalable, flexible, and supportable technical systems that add business value and are aligned with the JJV technology strategy as well as enterprise patterns and standards.

Qualifications:

• 8+ years of equivalent business or technology experience are required.

• 8+ years of experience in Digital, CRM, or Commercial-related technology positions, including multi-market deployments of a CRM platform delivering API-first architectures centered on mobile and web engagement solutions, is required.

• 5+ years of experience and operational understanding of Salesforce.com, Microsoft Dynamics, or other CRM platforms, including their product offerings and capabilities, are required.

• 5+ years of experience in leading and driving the delivery of Agile projects with globally diverse teams is required.

• Completion of several full CRM implementations or complex IT projects from initiation, delivery to support is required.

• Experience in building a digital ecosystem, including user applications, solution and system architecture, integrations, and related data strategy and analytical capabilities, is desired.

• The ability to quickly learn complex business processes, understand and work across multiple business domains, and strong communication and critical thinking skills are required.

• Experience leading technical conversations, workshops, and workstreams to consensus, conclusions, and actions is desired.

• Experience documenting user/system requirements and user acceptance testing scripts is required.

• Demonstrated ability to understand and articulate business requirements, direction, and initiatives, including the ability to balance requirements from an enterprise, sector, and franchise/region level, is required.

• Strong ability to build and maintain relationships at various levels, both inside and outside an organization, is required.

• Ability to stay organized and manage multiple priorities with professionalism is required.

• Proficiency in creating effective and engaging Microsoft PowerPoint presentations is required.

• Proficiency in Microsoft Excel in aggregating, summarizing, and presenting data is required.

• Familiarity with various IT programming languages and techniques, database platforms, ETL tools, cloud-based architectures, and mobility platform solutions is desired.

Preferred:

· Certified on a CRM platform.

· Experience working with Sales and Marketing Organizations.

· Experience in Medical Devices, Pharmaceuticals, or Consumer Packaged Goods industries.

· Experience in regulatory and compliance matters (GDPR, etc.).

· Experience working in a Shared Services IT Operating model where development and support services are provided by shared services organizations that support multiple functional and organizational units.

· Experience working in a regulated environment (e.g., GxP, HIPAA, GDPR, etc.).

· Ability to context switch between multiple complex and fast-moving projects while maintaining high quality and rapid delivery.

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